Customer service is a rarity today, especially when it tech related and I’m
Not conversant enough.
Tiffany Robbins is our go to C/S help. She is always pleasant professional knowledgeable and willing to help. She is a true assesst to your brokerage.
Mike Baldwin, Baton Rouge , LA
I cannot say enough good things about McInnis! They are so responsive and helpful in every way.
Heather Hearne, Baton Rouge, LA
Life happens to us all, we don't wake up and say. Okay life bring it on, I'm ready. But when it does happen there usually is not a warning. I had life to happen to us last year with a leak in our roof. What should have been so simple turned into a year long process. But life didn't stop. I couldn't say hold on. I had to ride along. It was so hard and difficult. But the bright star , My saving grace was Mary Morris who works for McInnis. She fought for me when I did not have the strength or drive to fight for myself. I am so thankful that God sent her to advocate for us. I am so thankful that Mary Morris was there to be a beacon in a very wary time.
Ms. Mary worked tirelessly for us when we had a miscommunication issue through our insurance. She remembered us and did not let us fall through the cracks. We can't thank you enough for giving our insurance a little nudge??
Danielle Bergeron, Houma, LA
I just want to thank Tiffany Robbins for the wonderful service she has
provided since we have been with McInnis Insurance. During the last few months she has worked closely with us as we made a transition to a new home. During this time she also offered to compare rates on our rental property to insure that we are receiving the best rates on that policy also. It is so nice to know that she is always a call or email away.
So much thanks to Vanessa Massey at the St. Amant office for her outstanding help today on changes to my Auto insurance. Very professional and knowledgeable. She represents your company very well.
Thanks to Amy Tanner for lowering my auto insurance by $300 for the year. Great job and wonderful customer service.
M. Benford, Facebook Testimonial
To whom it may Concern,
I am Mrs. Gaines, who has been insured through McInnis Agency in excess of sixty (60) years. That speaks volume of satisfaction between the family and Company's continued cooperation. Your former and present employees have all been professional , knowledgeable and dedicated to "Satisfy the customer" at all costs.
This comes to say specifically that "Ms. Mary" is a jewel to work with on all levels, she is always anxious to be sure "you the customer" is satisfied. I had an accident in March 2016 and she has been there every step of the process. She is interested in customers as people, not just as a means of a paycheck for a job or the company!
I felt the need to share my thoughts because companies sometimes are not aware of employees efforts beyond Rules and Regulations. You have an asset that should be recognized and rewarded for her Professionalism and ability to meet the challenges of coping with various personalities daily.
Thank you for your time and consideration.
O Gaines, Baton Rouge
Very Prompt in returning calls. Excellent follow-up. Very clear explanation of the protocols for claims filing and field inspection. Very Prompt field inspection (Chris with Safeco) and same day provision of repair estimate. Thank you so much!
exceptional care of providing the best coverage for the situation and personal care. With 3 of my properties affected by the flood, Robin Messer took everything that could have been stressful and made it go away. Extremely grateful for the hard work and the quick response to any questions/concerns. made the last 4 months as stresfree as possible. Thank you to Robin and the McInnis group for excellent care a.nd service
Sonia Templet, Saint Amant, LA
No one wants to have to use their insurance policy, but it's nice to know that when you need it, you have people who can help so quickly. I have had two major events in the last five years with my property (a hail storm and a car driving through a living room!) Both incidents were handled VERY well by McInnis Insurance and the adjustor. I have nothing but great things to say about them.
Cody Cowen, Shreveport, LA
If you are in need of business insurance, you can give Tamara Guerin a call with McInnis Insurance and she will be able to help you out with any need you might have. I thought this was going to be hard and lengthy process. I was wrong Tamara made it simple and easy she always stayed in contact with me and when I had a questions she was there to provide an answer. I recommend Tamara Guerin and McInnis Insurance to handle any and all of your insurance needs.
Michael Matherne, CRLL Maintenance, LLC
Lindsey is always polite; she is prompt to find answers and solutions if she does not know right on the spot. She is always so easy to talk with. Lindsey has great customer service skills, the best! Thanks for always coming to my rescue.
I have been a long standing customer of McInnis Insurance Services and have always been very satisfied with the services. My agent has consistently shopped for the best rates and I know she is always looking out for my best interest.
McInnis Insurance Services has always responded quickly to our needs. We have received excellent service from Nancy and all the staff at McInnis. They have answered all the questions we have had about our coverage, and have been there to walk us through the process when we have had to file a claim. Mary Morris has been a big help to keep us informed about open claims. The staff takes an interest in helping you and not just showing up at renewal time. Anytime we need to call them, they answer quickly and courteously. McInnis has helped us find the best carriers with the most coverage for our money. At McInnis Insurance Services, not only are they our agents, but they have become our friends that we can count on.
I have had the pleasure of working with McInnis Insurance Services for 11 years now. They have always met all of my insurance needs. They have always been quick to respond to any questions I may have had. I would highly recommend them to anyone looking for commercial insurance.
The service we receive from our agent Tamara is beyond excellent! There is hardly ever any wait time on anything we request. She makes the hassle of having insurance worth it!
Eric and Brandi Breaud
The service that we receive from McInnis Insurance Services, Inc. is impeccable. Our representative, Tamara, is always very prompt in providing us our insurance certificates. If we have questions, they are answered quickly and with exceptional service. We can honestly say that working with this company helps make our job a little easier.
The team at McInnis Insurance Services, Inc. especially Tamara, have given us exceptional support with the growing needs of our small, humble, Ninja Snowball company! We never knew how many Certificates of Insurance (COI) would be required in what we do. The team has always been there for us, and we will renew year-after-year.
Dr. Mark Alan Zweig